Terms and conditions of use

Website owner, offer and binding terms

This website is owned and operated by La Gufa workshop by Giuliana Gremo. These Terms set out the terms and conditions under which you can use our website and the services we offer. By accessing or using the website for our service, the you agree to have read, understood and agreed to be bound by these Terms.

Who can use your website and what are the requirements to create an account

In order to use our website and / or receive our services, you must have reached the age of majority defined in the state of your jurisdiction, and have the legal authority, right and freedom to enter into a binding agreement with these Terms. You are not permitted to use this website and / or receive the services provided if this is prohibited in your country or under any law or regulation applicable to you and your case.

Commercial terms offered to customers

When purchasing an item, you agree to the following:

1. you are responsible for reading the complete list of the item / product / service before committing to buy it;

2. you undertake to enter into a legally binding contract for the purchase of an item / product / service when you undertake to purchase and complete the check-out payment procedure.

Return and Refund Policy

For any intact product, simply perform the return of the same with the accessories and packaging included with the original receipt within 14 days from the date of receipt of the product. We will exchange for another product or offer a refund based on the original payment method. Please note the following: Products can only be returned to the country in which they were originally purchased.

Guarantees and liability for services and products

When we receive appeals for a product purchased from us , whose warranty is valid, we will either repair the relevant defect or replace the product. If we are not able to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon returning the product. We will pay for the shipment of repaired or replaced products to the customer.

Right to suspend or cancel your account

We may interrupt or suspend permanently or temporarily access to the service without notice and liability for any reason, including if, in our sole decision, you violate any provision of these Terms or any applicable law or regulation. You may be asked to stop using the service / site and may also be asked to cancel your account and / or services at any time.


You agree to indemnify and release Laboratorio La Gufa di Giuliana Gremo from any claim, loss, liability, claim or expense (including legal fees), borne by any third party due to, or arising from, or in connection with your use of the website or any of the services offered on the site.


To the maximum extent permitted by applicable law, in no case can Laboratorio La Gufa di Giuliana Gremo be held liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, deriving from or relating to the use or inability to use the service.

Right to change terms

We reserve the right to change these terms of from time to time in our sole discretion. Therefore, it is necessary to periodically review these pages. When we change the Terms in a material way, we will notify you that important changes have been made to the Terms. Continued use of the website or our service after such changes constitutes acceptance of the new Terms. If you do not agree to the terms or future versions of the Terms, do not use or access (or continue to access) the website or service.

Preference of law and dispute resolution

These Terms, the rights and remedies provided below, and all claims and disputes relating to this and / or the services, are governed by, interpreted and asserted for all purposes excluded in accordance with Italian laws. Any and all of these claims and disputes will be made present and you hereby consent to their exclusive decision by a court of competent jurisdiction located in Turin. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Customer service details and contact information:

Via della Repubblica, 42, 10060 San Secondo of Pinerolo TO

Phone: +39 347 043 2613

Email: info@laboratoriolagufa.it